Field Service Supervisor

Description

Field Service Supervisor

THE OPPORTUNITY

Thomson Power Systems (a Regal Rexnord company) is a leading manufacturer of electrical products and systems for use in the power generation industry, with over 50 years of experience. We are currently seeking a Field Service Supervisor to join our team. Reporting to the Service leadership team, this role is responsible for leading field service operations across Canada and the United States, ensuring the safe, efficient, and high-quality execution of commissioning, maintenance, troubleshooting, and repair activities.

The successful candidate will lead and develop a team of field service professionals, drive customer satisfaction, and support business growth through strong operational execution, project coordination, and continuous improvement. This role works closely with cross-functional teams including Operations, Engineering, Project Management, and Sales to deliver reliable service solutions and exceptional customer experience.

This is an excellent opportunity for a motivated leader who thrives in a fast-paced, customer-facing environment and is passionate about team development, operational excellence, and service delivery.

MAIN RESPONSIBILITIES

• Lead, coach, and develop a team of field service professionals across Canada and the United States, fostering a high-performance culture focused on safety, quality, and accountability.
• Oversee end-to-end execution of field service activities including commissioning, maintenance, troubleshooting, and repairs, ensuring alignment with scope, schedule, and customer expectations.
• Plan and coordinate field service schedules, labor, and equipment (in partnership with Service Coordination) to optimize resource utilization and delivery performance.
• Act as a key point of escalation for customers, ensuring timely resolution of issues and a high level of customer satisfaction.
• Build and maintain strong customer relationships by understanding client needs and identifying opportunities for additional service support.
• Drive safety performance and ensure compliance with all applicable health, safety, and regulatory requirements.
• Monitor and manage key performance indicators including safety, quality, delivery, cost, and customer satisfaction to drive continuous improvement.
• Collaborate with cross-functional teams including Engineering, Operations, Project Management, and Sales to improve execution, resolve technical issues, and enhance the overall customer experience.
• Support service quoting and execution by providing field insights, technical input, and cost awareness to ensure successful project delivery and profitability.
• Identify opportunities to grow service revenue through maintenance programs, upgrades, and customer engagement, while maintaining strong cost control and operational efficiency.
• Support the development of technical training and standard work to enhance team capability and consistency across field operations.

QUALIFICATIONS

• Bachelor’s degree in Electrical Engineering, Power Engineering, or a related technical discipline, or equivalent combination of education and experience.
• 7–10 years of experience in a Field Service Technician or similar role within the electrical power generation or related industry.
• 3–5+ years of progressive leadership or supervisory experience in field service, operations, or a related function.
• Strong understanding of field service execution, including scheduling, resource planning, and customer coordination.
• Demonstrated ability to manage customer relationships and deliver high-quality service in a fast-paced environment.
• Knowledge of applicable electrical codes and standards (CSA, NFPA, UL).
• Ability to read and interpret electrical schematics and mechanical drawings.
• Experience with switchgear, automatic transfer switches, or related power distribution equipment is preferred.
• Familiarity with NETA/NICET testing standards is considered an asset.
• Proficiency with Microsoft Office tools and working knowledge of ERP or service management systems (e.g., SAP) is an asset.
• Valid driver’s license and willingness to travel frequently within Canada and the United States.

KEY SKILLS

• Leadership & team development: Proven ability to coach, mentor, and build strong, engaged teams in a field environment.
• Customer focus & commercial mindset: Ability to balance service delivery with customer satisfaction and revenue growth opportunities.
• Project execution: Strong planning, coordination, and problem-solving skills with a focus on delivering against scope, schedule, and budget.
• Operational excellence: Focus on safety, quality, efficiency, and continuous improvement in field operations.
• Communication & stakeholder management: Effective at engaging customers, field teams, and internal stakeholders across functions.
• Technical acumen: Solid understanding of electrical systems and ability to support troubleshooting and decision-making in the field.

About Regal Rexnord